Bowie Store Frequently Asked Questions
Welcome to the Bowie Store FAQ, where we address your most common questions about our premium menswear, global delivery service, and shopping experience. As purveyors of refined style for the modern gentleman, we’ve crafted these answers with the same attention to detail that goes into every Bowie garment.
About Bowie Store
Who is the Bowie Store customer?
The Bowie Store caters to the discerning modern gentleman who values both timeless elegance and contemporary convenience. Our clients range from professionals seeking interview suits (Job Hunting) to grooms selecting tuxedos, from executives refreshing their business wardrobe to style-conscious men investing in year-round sophistication.
What defines Bowie Store’s aesthetic?
Our collections embody refined masculinity with a modern edge—think sport coats with contemporary cuts, business attire that transitions seamlessly from boardroom to evening, and tuxedos that make statements without shouting. The “Modern Fit” in our menu encapsulates our philosophy: traditional craftsmanship adapted for today’s proportions and lifestyles.
Product Questions
Do you offer custom tailoring or made-to-measure services?
Currently, Bowie Store offers precision-sized ready-to-wear with our Modern Fit line designed to flatter contemporary figures. While we don’t provide full custom tailoring, many of our garments feature design elements that allow for easy adjustment by your local tailor.
How should I care for my Bowie garments?
Each item includes specific care instructions, but as a general rule: Dry clean suits and coats only when necessary, use wooden hangers for jackets, and store tuxedos in breathable garment bags. Our Sport Coats & Blazers are crafted from resilient fabrics that maintain their shape with proper care.
Are Bowie products suitable for all seasons?
Our Year Round collection features versatile pieces designed for moderate climates, while specific items are seasonally appropriate. Look for lightweight wools and breathable blends in warmer months, and heavier fabrics in our seasonal offerings.
Ordering & Payment
What payment methods do you accept?
Bowie Store accepts all major credit cards (Visa, MasterCard, JCB) and PayPal for secure, convenient transactions. All payments are processed through encrypted systems to ensure your financial information remains protected.
Can I modify or cancel my order after placement?
Orders can typically be modified or cancelled within 2 hours of placement by emailing [email protected] immediately. After this window, as we begin processing your carefully inspected garment, changes may not be possible.
Do you offer gift wrapping or special packaging?
Every Bowie purchase arrives in our signature premium packaging—think sturdy boxes, tissue wrapping, and minimal branding for discreet elegance. While we don’t offer additional gift wrapping, our packaging is designed to impress right out of the box.
Shipping & Delivery
What are my shipping options?
We offer two refined delivery services:
1. Express Delivery ($12.95 via DHL/FedEx): 10-15 business days after processing
2. Complimentary Standard Shipping (free for orders over $50 via EMS): 15-25 business days after processing
All options include door-to-door tracking.
1. Express Delivery ($12.95 via DHL/FedEx): 10-15 business days after processing
2. Complimentary Standard Shipping (free for orders over $50 via EMS): 15-25 business days after processing
All options include door-to-door tracking.
Why does shipping take 10-25 business days?
Each Bowie garment undergoes meticulous quality inspection (1-2 business days) before shipment. Global delivery times reflect customs processing and our commitment to ensuring your items arrive in perfect condition—never rushed at the expense of quality.
Will I be charged customs fees?
International orders (excluding certain Asian and remote regions) may incur customs fees or import taxes, which are the recipient’s responsibility. These vary by country—we recommend consulting your local customs office for estimates. Bowie Store cannot predict or pay these charges on your behalf.
How can I track my order?
You’ll receive a tracking number via email once your order ships. Use this with the carrier’s website (DHL, FedEx, or EMS) for real-time updates. For urgent deliveries like interview suits or event tuxedos, we recommend selecting Express Delivery for more detailed tracking.
Returns & Exchanges
What is your return policy?
We accept returns within 15 days of delivery for unworn, unaltered items with original tags attached. Return shipping costs are the customer’s responsibility, and refunds exclude original shipping fees. Custom or sale items may be final sale—check product details at purchase.
How do I initiate a return?
Email [email protected] with your order number and return request. We’ll provide instructions and a return authorization number. For your protection, we recommend using a trackable shipping method and retaining proof of postage.
How long do refunds take to process?
Once we receive and inspect your return, refunds are processed within 5-7 business days. Credit card refunds may take additional time to appear on your statement, depending on your financial institution.
Do you offer exchanges?
Currently, we process returns for refunds only. To “exchange,” simply place a new order for the desired item once your return is initiated. This ensures you receive the fastest possible service on your new selection.
Account & Customer Service
How do I reset my password?
Click “Forgot Password” on the login page or email [email protected] with your account email address. For security, we’ll send a reset link (valid for 24 hours) to your registered email.
Can I check my order history without an account?
Order tracking is available via your shipment email, but creating an account allows you to view order history, save preferences, and expedite future purchases. We recommend registering to enjoy these time-saving benefits.
What are your customer service hours?
Our style consultants are available by email ([email protected]) Monday-Friday, 9AM-5PM PST. Expect responses within 24 business hours. For urgent delivery issues, please include “URGENT” in your subject line and your order number.
Have a question not covered here? Our customer service team at [email protected] is dedicated to providing the same exceptional attention to detail that goes into every Bowie garment. From sizing advice to delivery updates, we’re here to ensure your experience matches the quality of our menswear.
The Bowie Store Team
5472 Sunstar Common, Fremont, US 94555
